* Ability to take on new tasks and learn new technologies in a fast-paced work environment. * Fully understand how to Install, configure and troubleshoot Luxer lockers, hardware & software * Working within a team to manage workload and daily activities * Creating field technician job scopes and coordinating the visit with parts shipped * Successfully identifying the root cause of a problem, recommending solutions, and implementing those solutions in a locker system. * Assisting field technicians with questions while they are in the field performing repairs. * Reviewing and following up on CRM tasks * Remotely troubleshooting systems using a computer interface * Responding to phone calls, emails, and online chats from property managers and field technicians This role will involve an in-depth knowledge of the Luxer One package acceptance systems. In this role, you will respond to requests from property management staff through various channels, including phone, email, and chat in French. This role is focused on developing our people by building proud, dynamic teams while helping representatives reach their personal and professional goals. Our Technical Support team is committed to providing top-quality customer service. We are seeking an experienced representative to join our team in the Technical Support Representative French role. We integrate best in class hardware and state of the art software to create the best user experience. We are committed to making life simpler by automating package acceptance and solving the complete package problem. Job Description At Luxer One, we’re on a mission to relentlessly improve the way the world receives goods! We design and deploy package locker solutions for retail, office, universities, as well as apartment complexes throughout the US and Canada.
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